Return Policy

Thank you for shopping at SooperDooper Kids. We hope you are delighted with your purchase, but if you are not entirely satisfied, we’re here to help. Please review our return policy below:

1. Eligibility:To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.Returns must be initiated within 30 days of the delivery date.
2. Return Process:To initiate a return, please contact our customer support team to request a return authorization and instructions on how to proceed.Once your return request is approved, you will receive a return shipping label to affix to the package.
3. Refunds:Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund.If approved, your refund will be processed and applied to the original method of payment within 7-10 business days.
4. Exchanges:If you wish to exchange an item for a different size or color, please contact our customer support team to arrange for an exchange.Exchanges are subject to availability, and we will do our best to accommodate your request.
5. Return Shipping:Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.We recommend using a trackable shipping service and purchasing shipping insurance for returns to ensure that your package is safely delivered to us.
6. Non-Returnable Items:Certain items are not eligible for return, including clearance or sale items, gift cards, and personalized or custom-made products.
7. Damaged or Defective Items:If you receive a damaged or defective item, please contact our customer support team immediately to arrange for a replacement or refund.
8. Return Address:Please contact our customer support team to obtain the return shipping address and instructions.
9. Customer Support:If you have any questions or concerns regarding your return or our return policy, please don’t hesitate to contact our customer support team for assistance.

Thank you for choosing SooperDooper Kids. We strive to provide excellent customer service and make the return process as smooth and hassle-free as possible. If you have any further questions or inquiries, please don’t hesitate to reach out to us.